What’s causing the 0x80131505 Windows Store error code?
Method 1: Running the Windows Store Apps troubleshooter
Before you initiate other fixes, the ideal way to start is by testing to see if your Windows computer is capable of fixing the problem automatically. If you’re encountering the issue on Windows 10, chances are improved version of the classic troubleshooter will identify & apply an applicable repair strategy even more effectively. If the 0x80131505 error is happening due to a generic issue like a corrupted cache folder, the steps below should allow you to fix the issue with minimal hassle. Here’s a quick guide on trying to fix the issue by running the Windows Store Apps troubleshooter. In case you’re still seeing the 0x80131505 error when trying to open the Microsoft Store app, move down to the next potential fix below.
Method 2: Deleting the Windows Store Cache
As it’s been confirmed by a lot of affected users, this problem can also occur due to one or more corrupted temp files that will ultimately inhibit your OS’s ability to establish and maintain connections between the UWP store and Microsoft servers. In most cases, this problem is reported to occur after a security scanner ended up quarantining some dependencies used by Windows Store. If this scenario is applicable, you should be able to fix the issue by resetting the entire Windows Store cache using one of the methods presented below. If you’re comfortable with imputing commands in a CMD terminal, follow Option 1 to reset the Windows Store cache using the WSReset.exe utility. If you prefer the GUI approach, follow Option 2 – it’s longer, but you can do it all from the Windows setting menus.
Resetting Windows Store via CMD
Resetting Windows Store via Settings menu
If the same 0x80131505 error is still occurring, move down to the next method below.
Method 3: Clearing data from the SoftwareDistribution folder
As it turns out, this problem can also surface in case the SoftwareDistribution folder that’s being used by WU (Windows Update) contains corrupted data. In this case, you should be able to fix the problem by resetting the sub-contents of the software distribution folder using a series of CMD commands. IMPORTANT: Before you do this, it’s important to ensure that that your computer is not connected to the Internet. With this in mind, ensure that your Wi-Fi is disabled or the ethernet cable is physically disconnected from your PC. Unless you do this, Windows 10 will give the signal that some files cannot be modified, so the command will not be successful. Once you’ve ensured that internet access is disabled, follow the instructions below to clear data from the SoftwareDistribution folder:
Method 4: Re-registering the Store App
Another scenario in which this issue will occur is an instance where some files belonging to the Windows Store component have become de-registered. If this scenario is applicable to your current situation, you should be able to fix the issue by using Powershell to re-registering the Store app. Here’s a quick guide on using an elevated PowerShell window to re-register the Store app: If the same 0x80131505 error is still occurring, move down to the final potential fix below.
Method 5: Running SFC and DISM scans
If none of the potential fixes above has allowed you to fix the 0x80131505 error, it’s very likely that you’re encountering this issue due to some kind of system file corruption. as it turns out, in certain circumstances, this can end up breaking your PCs ability to access the Microsoft Store. In this case, you should be able to fix the problem swiftly with a series of built-in utilities (DISM and SFC). Both System File Checker and Deployment Image Servicing and Management are built-in tools that are designed to deal with those instances where corrupted system files are causing certain components to stop working. Since SFC is better at fixing logical errors and DISM is superior at replacing corrupted dependencies, we encourage you to run both scans in order to improve your chances of fixing the issue. Here’s a quick guide on running both utilities in order to resolve the 0x80131505 error code:
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