We’ve investigated this issue thoroughly and realized that there are a lot of potential causes that might be responsible for this behavior on Windows 11. Here’s a list of culprits that are known for causing the 0x00000001 on a Windows 11 computer: Now that we went through every potential culprit that might be responsible for this issue, let’s go over every fix that other affected users have successfully used to get to the bottom of this issue:
1. Reset the Gaming Services & App Installer apps
Since the most common underlying cause of this issue are bad temp files generated by the Gaming Services or the App Installer apps, the first thing you should do if you’re currently struggling with the 0x00000001 error on Windows 11 is to use the Installed apps menu to reset both of these apps and remove any temporary files associated with them. You can do this by opening up the main Settings app, then going to the Apps & Features menu and resetting both apps via the Advanced Options menu. Note: Depending on your Windows 11 version, you might find that the App Installer app is deprecated – in this case, ignore it and just reset the Gaming Services. If you’re looking for specific step-by-step instructions on resetting the Gaming Services & App Installer apps via the Settings menu, follow the instructions below: If the same problem is still occurring, move down to the next method below.
2. Reinstall the Microsoft Gaming Services
If the first method did not work in your case, the next thing you should troubleshoot for is a potential corruption issue that affects the Microsoft Gaming Service. If you’re actually dealing with some type of corruption issue instead of a problem mainly caused by temporary files, the 0x00000001 error won’t be resolved with a simple app reset. In case you find yourself in this scenario, the next thing you should do is use a series of elevated Powershell commands to uninstall the Microsoft Gaming service package and then reinstall it once again. Several affected users have confirmed that the issue was finally resolved once they followed the instructions below to resolve a potential case of Gaming Services corruption: Once your Windows 11 computer boots back up, attempt to install the same game that was previously failing with the same 0x00000001 and see if the problem is now fixed. If the same error code is still appearing, move down to the next potential fix below.
3. Install the game from the Microsoft Store (if applicable)
Keep in mind that in some cases, you can circumvent the apparition of the error entirely by forcing the game to download from the Microsoft Store instead of from the Xbox App. Several affected users that we’re only experiencing the 0x00000001 error when installing games via the Xbox app have confirmed that the problem was no longer occurring once they tried downloading via Microsoft Store. Note: If you manage to download the game via the Microsoft Store, you will see it appearing inside the Xbox App too. If this scenario is applicable, follow the instructions below to install the game from the Microsoft Store and avoid the 0x00000001 error: In case the same kind of issue is still appearing, move down to the next method below.
4. Reset the Microsoft Store & Xbox App
Keep in mind that the main Gaming service is not the only component that might be responsible for producing temp files that might ultimately cause the 0x00000001 error. Keep in mind that regardless of the place where you attempt to download the GamePass game when you’re seeing the error (Microsoft Store or Xbox App), both of these components are interconnected. This is why the next step you should do (in case the first two methods above failed) is to reset bo the Microsoft & Xbox app from the same Installed Apps menu. Note: Resetting these components is a different procedure than repairing. Resetting will also clear the temp file folders (on top of reinstalling the app’s files). Follow the instructions below for the complete guide of resetting the Microsoft Store & Xbox app: If the problem is still not fixed, move down to the next fix below.
5. Recreate the Xbox app installation folders (if applicable)
If you noticed that this problem started occurring immediately after you added a new HDD or SSD to your PC, you will be able to fix the issue by forcing your Xbox app to create (or recreate) the WindowsApps and ProgramsFiles for the new drives that you just connected. Note: In order to do this, you will first need to uninstall then reinstall the Gaming service (follow Method 2 in this article). After you’ve given the Gaming service app a fresh start, follow the instructions below to re-create the Xbox app installation folders: In case this method was not applicable, move down to the next potential fix.
6. Install the Windows Update KB5004476 (if applicable)
As it turns out, you can also expect to deal with this particular issue in a scenario where the Windows 11 installation is missing an optional update (KB5004476) that’s actually a key Windows Store component when you want to play games from the GamePass library. Normally, you can install this update easily by accessing the Windows Update screen and installing every pending update. However, this might not be enough in some scenarios since some affected users have confirmed that in their case, the KB5004476 update was not available inside the Windows Update screen. If you also find yourself in this scenario, you can always use the Microsoft Update catalog to manually download and install the problematic update. Follow the instructions below for the full guide of installing the KB5004476 update via the Microsoft Update Catalog: If the same kind of issue is still occurring or this particular method was not applicable, move down to the next method below.
7. Flushing the DNS
In case you’re encountering this issue on and off, the issue might be related to a network inconsistency facilitated by a bad DNS (Domain Name System) range that ends up disconnecting the connection between your PC and the Microsoft Download server. Usually, if a bad DNS range is to blame for the 0x00000001 error, you can typically fix it by opening an elevated Command Prompt to clear the DNS cache. This method is confirmed to be effective for both Windows 11 and Windows 10 users. If you’re looking for step by step instructions on how to clear your current DNS cache, follow the instructions below: In case your attempt at re-downloading the game ends with the same 0x00000001 error, move down to the next potential fix below.
8. Allow ‘settings-win.data.microsoft.com’ in DNS Filtering software (if applicable)
Keep in mind that the action of installing GamePass games now requires the Telemetry host / IP to be reachable. This is a new change that Microsoft introduced with Windows 11. Of course, this is not a problem for the vast majority of users, but if your DNS ends up blocking settings-win.data.microsoft.com, expect to see this error every time you attempt to download something via the Xbox App or Microsoft Store app. So in case you’re using a filtered DNS or a software solution like PiHole, all you need to do is allow the host (at least while you install the games). Note: After the games install successfully, you can use your filtered DNS solution to disallow the host once again. Of course, the exact instructions on allowing allowing ‘settings-win.data.microsoft.com’ in your DNS filtering software will be different depending on the tool that you’re using. If this method was not applicable or you already ensured that the DNS filtering software is not interfering with the download, move down to the next potential fix below.
9. Uninstall ZoneAlarm Antivirus + Firewall (if applicable)
If you’re using a 3rd party antivirus that is overseeing your entire network (antivirus + firewall), you should also make sure that it’s not interfering with the Xbox App attempts at downloading GamePass games. This is not an issue with the built-in security tool (Windows Defender) or the major 3rd party utilities like BitDefender or Norton, but there are smaller security suites like Zone Alarm (Antivirus + Firewall) that are known for causing the 0x00000001 error on Windows 11. If you’re using Zone Alarm Antivirus + Firewall or a similar third-party tool, the only solution to exclude the possibility of an interference si to temporarily uninstall it and remove any remnant data belonging to it. Note: Simply disabling the real-time protection won’t be enough since the same security rules established by your firewall will remain in place. Follow the instructions below to temporarily uninstall the problematic firewall suite and see if this fixes the 0x00000001 on Windows 11 for you:
10. Perform DISM and SFC scans
If you’ve come this far without a result and you’ve followed every potential fix above, you should seriously start to consider a potential system file corruption issue that might be affecting dependencies used by the Xbox App or Microsoft Store app. In this kind of scenario, the least intrusive approach is to use a couple of built-in tools (SFC and DISM) to eliminate every case of system file corruption and make sure that no Windows dependency is affected by corruption. If you decide to go this route, the first thing you should do is perform a simple System File Checker scan from an elevated CMD prompt. Note: The SFC scan uses a locally stored archive to replace every corrupted file with a healthy equivalent. You don’t need to be connected to the internet in order to perform this type of scan. Once the System File Checker scan is complete, reboot your PC once again and deploy an elevated DISM (Deployment Imaging Servicing and Management). Note: Although DISM will also replace corrupted system files with healthy equivalents, it does things differently. Instead of using a local archive, it uses a sub-component of Windows Update to download healthy copies for the system files that need to be replaced. Make sure you have a stable Internet connection before initiating a DISM scan. Once you manage to run both DISM and SFC commands, do one final restart and see if you are now able to download the GamePass Game without encountering the same error. If the problem is still persisting, move down to the next potential fix below.
11. Perform a Repair Install or Clean Install
If you’ve come this far and you’re still unable to download GamePass games as you’re still getting the 0x00000001 error (even after following every method above), chances are you’re dealing with some kind of system file corruption that cannot be solved conventionally. In this case, you have two ways forward: Option 1: Perform a clean install – This operation will refresh your entire fleet of Windows system files and fix the majority of system file corruption. But the downside is that you will lose any data that is currently stored on the same partition as your OS (if you don’t back it up in advance) Option 2: Perform a repair install – Although this process is a little more tedious, you can perform a repair install (in-place repair) procedure to resolve every instance of system file corruption without using any of your personal data. You get to keep all your applications, games and personal media currently present on the OS drive.
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