This specific error is somewhat obscure and it often occurs on somewhat older versions of Windows such as Windows 7 and Windows XP. The error itself has somewhat complicated methods as its solutions but various users online confirmed the validity of these methods and we highly recommend you follow through the entire article and try out these methods yourself before giving up.
Solution 1: Use the Built-in Windows Update Troubleshooter
Windows comes prepared when it comes to solving issues related to different aspects of your computer. Troubleshooters which are preinstalled on your computer are not certain to solve your issue but they can definitely help you at least to figure out what the problem is so that you can possibly submit it to Microsoft or that you can explain to someone more experienced. Additionally, if the problem’s solution is obvious, troubleshooter may suggest a solution or it may even try to fix the problem automatically which is a great thing, especially for inexperienced users. Also, there are users who confirmed that this is the only thing they needed to do to solve the problem.
Older Versions of Windows: Since Windows 7 does not have the Settings app as well as older versions of Windows OS, you can download the Fixit troubleshooter by navigating to this link and choosing the Windows 7 download. Run the file you downloaded and follow the instructions on-screen. Unfortunately, the support for this tool was cancelled for older versions of Windows OS.
Solution 2: Consulting the Log File
The second method on the list is probably one of the longest but it has yield success to many users who stumbled upon it in a blog post. However, the method is somewhat lengthy to undertake and it requires some advanced troubleshooting. However, we will walk you through step by step below:
Unavailable repair files: servicing\packages\Package_for_KB978601~31bf3856ad364e35~amd646.0.1.0.mum servicing\packages\Package_for_KB979309~31bf3856ad364e35~amd646.0.1.0.mum servicing\packages\Package_for_KB978601~31bf3856ad364e35~amd646.0.1.0.cat servicing\packages\Package_for_KB979309~31bf3856ad364e35~amd646.0.1.0.cat
takeown /F c:\Windows\Servicing\Packages /D y /R cacls c:\Windows\Servicing\Packages /E /T /C /G “UserName”:F
Expand -F:* UpdateKBXXXX.msu x:\DestinationDirectory
Expand -F:* UpdateKBXXXX.CAB x:\DestinationDirectoryCAB
Package_for_KB978601~31bf3856ad364e35~amd646.0.1.0.mum
servicing\packages\Package_for_KB978601~31bf3856ad364e35~amd646.0.1.0.mum
Solution 3: Run an In-Place Update
This method is going to be quite easy for users who have the CD key and the original DVD for the operating system they use and this method is only going to update and replace system files and settings without messing with your applications and personal data. You can also perform an update to Windows Vista or Windows 7Follow the instructions below for more info:
Solution 4: Reset Windows Update Components
This solution helped plenty of users deal with their Windows 10 Update issue so it’s recommended that you check this out. This method may turn out to be sort of advanced for casual users, but if you follow the instructions carefully, you may fix your issue in no time. Since you are going to edit the registry, we recommend you check out this article in order to safely backup your registry to prevent further problems. You can then follow the steps in Solution 2 of 0x800706b5 to reset Windows Update Components.
Fix: Windows Update Error “We Couldn’t Connect to the Update Service”[SOLVED] One of the Update Services is not Running Properly in Windows UpdateLast Free Update For Windows 7 Released, KB4534310 And KB45343140 Are The Final…How to Update the Windows Update Agent to the Latest Version
