Through our investigation, we have gathered the major causes for this issue and listed them below to fix the crashing, freezing, and black screen issue.
Missing Visual C++ Redistributables- Applications and games developed in a visual studio environment require visual C++ redistributables to function smoothly. Missing visual C++ redistributable could cause users to face errors.Outdated Graphic Drivers- Outdated Graphic drivers might be causing you to face these issues. It can easily be solved by updating your graphic drivers.Corrupt Game files- During installation or for some other reason, your game has gone rogue and corrupt files. This can be fixed by repairing the game files through Steam, a dedicated launcher.Intervention from background applications- It is possible that an application running in the background might be interfering with your game causing it to freeze and stutter.Outdated Windows- An unstable or outdated running windows version could also be the reason for our game’s unstable performance. Updating Windows can fix this issue as it contains performance patches.Intervention from app overlays- Apps like steam and discord come equipped with handy features like allowing users to have an overlay to ease their use, but this may be intervening with your main process and causing it to freeze.System Requirements Doesn’t Meet- If your computer doesn’t meet the minimum requirements of Digimon, you will face freezing, stuttering and low FPS issue.
1. Perform a Clean boot
A clean boot is a Windows feature that allows the user to boot up their computer with only the essential services being active in the background. It is considered effective in identifying interruptions from background applications or services. Follow these steps to perform a clean boot: Reboot your computer, and try launching Digmon. If the error persists, continue to the next method.
2. Whitelist the game in your firewall and antivirus
Another straightforward yet effective fix to fix the issue at hand is to whitelist the game in your firewall and antivirus, as a blacklisted application/game is restricted from connecting to the network, thus making it practically useless. To whitelist, follow these steps
2.1 Whitelist the game in your antivirus
Windows defender is an example; refer to your antivirus provider’s website for a detailed guide if you use a third-party antivirus. Follow these steps to whitelist the game on your antivirus.
2.1 Whitelist the game in Windows Firewall
Once you’re done with adding the game to the windows defenders whitelist. Follow these steps to whitelist the game in windows defender:
3. Verify the Game File Integrity
If, for an unknown reason, your game files have gone corrupt, steam comes equipped with a tool to verify game file integrity. To do so, Follow these steps: If it’s still not working, you can try to disable your antivirus temporarily just to check if the error is associated with your antivirus or not.
4. Run the Game as an Administrator
In the user mode, applications are restricted to specific access power, which could cause some applications not to function properly. In such cases, we can temporarily allow administrator privileges to an application. Follow these steps to run the games as an administrator: Try launching Digimon. If the issue persists, continue to the next step.
5. Download and Install Microsoft Visual C++ Redistributables
Visual C++ is a runtime library necessary for applications and games developed in a visual studio environment. Follow these steps to download and install Visual C++ Redistributables: Once you have installed both the x86 & x64 versions, restart your computer. Once rebooted try launching the game. If the error presumes, continue to the next step.
6. Uninstall K-Lite Codec Pack and Install the VLC media player.
Reportedly, uninstalling the K-Lite codec pack has been of use to players in fixing this issue. It might work for you as well since it did for a lot of other people. Follow these steps:
6.1 Uninstall K-Lite Codec Pack
Follow these steps to uninstall the K-lite Codec Pack:
6.2 Install VLC Media Player
User’s facing the game crashing after the cut scene is due to the K-lite codec pack, installing VLC in place of the K-lite codec pack fixes the solution, Follow along with these steps to simply install VLC: After you have downloaded and installed the VLC media player. Restart your computer and try launching the Digimon survive. If the issue still continues, proceed to the next step.
7. Reinstall the Display Drivers
Another reason for your game crashing might be due to outdated drivers, since Digimon survive is a new release it might face compatibility issues with an older set of drivers installed on your computer. Follow these steps to update your computer’s display drivers.
7.1 Uninstall Existing Display drivers
Before installing new and updated display drivers, we’ll use a Display Driver Uninstaller to uninstall the existing display drivers on your computer. A DDU or Display driver uninstalled will help us in uninstalling the drivers completely without leaving any empty registry saves and residual files which will provide a better experience overall. Follow these steps to uninstall existing display drivers:
7.2 Install New Display Drivers
Once you have completely uninstalled the existing drivers, Follow these steps to Download and Install new and updated display drivers for your computers.
7.2.1 AMD
If you’re an AMD user follow these steps to install new display drivers:
7.2.2 Nvidia
If you’re an Nvidia user follow these steps to install new display drivers: Once you have downloaded and installed your graphics drivers. Reboot your computer and try launching Digimon survive.
8. Disconnect Secondary Monitor
Users have reported disconnecting their secondary monitor to fix their issue. Simply Unplug your monitor from the outlet or Disconnect the display connection port situated on the back of your monitor. Once done, try launching Digimon survive. If the error persists continue to the next step.
9. Disable Overlays
A number of applications have the feature to be used as an overlay application. Even though it is a great facility, In some cases it may intervene with your main program’s smooth functioning. Please follow these steps to disable the overlay, we have used steam and Discord as they are widely used applications with such capabilities.
9.1 Disable Steam Overlay.
Act along the below-mentioned steps to disable the steam overlay:
9.2 Disable Discord overlay
To disable discord overlay follow these steps:
10. Update Windows
Another solution to you facing this error is updating your windows. It is advised to keep your windows up-to-date as Microsoft comes out with new updates that fix previously discovered bugs. Follow these steps to update your windows. Once updated, Try relaunching the game.
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