This has been frustrating a lot of users as they cannot get Avast to scan for viruses and the Window’s Firewall/Defender is of no use in locating and getting rid of the Virus. In this article, we will guide you with some solutions to fix this issue and also provide you with a list of the causes of this error.
What Prevents the Avast Firewall From Turning ON?
According to our investigations, the reasons due to which the Firewall is prevented from turning on are: Now that you have a basic understanding of the nature of the issue, we will move on towards the solutions. Make sure to implement these solutions in the specific order in which they are provided to avoid any conflicts.
Solution 1: Scanning and Deleting Viruses
First of all, we will have to get rid of the Virus or the Trojan that is manifesting itself on the computer. For that, we will need to use a third party Anti-virus software except for Avast because it has already been corrupted. We suggest you run three Antivirus Software to ensure complete eradication of the error.
RogueKiller.exe:
The first Antivirus software that we are going to be using is RogueKiller which will scan and delete viruses and trojans. In order to run RogueKiller, perform the following steps.
Malwarebytes:
Another good option to remove threats from the computer is “Malwarebytes”. In order to learn how to use Malwarebytes, you can read our article from here.
Combofix:
The last Antivirus that we recommend you to run is the “Combofix” Antivirus. In order to run that: After scanning and repairing your computer through all of these programs it is safe to say that the Virus from your computer has been removed. Therefore, now we can reconfigure Avast to the previous settings by reinstalling it completely.
Solution 2: Re-Installing Application
By following the above solution we can say with certainty that the virus that was manifesting itself on your computer has been removed and now it is safe to re-install Avast. In order to do that:
Solution 3: Contacting Avast Customer Support
If the above methods didn’t work for you then it is possible that the issue might be isolated to your computer. Therefore, we recommend generating a “Debug Log” file and posting it along with your details on the Avast Customer support forum. In order to generate the log file:
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